Cancellations before the card is mailed
You can cancel a scheduled card any time before it’s sent to our handwriting partner for production. From your dashboard, open the order and tap Cancel. You’ll get a full refund to your original payment method, typically within 5 business days.
Cards scheduled to mail today or already in production cannot be cancelled because the handwriting and stamping are already in motion.
Damaged or undelivered cards
If your card arrives damaged, never arrives, or has a writing error on our end, email Jenn@cardsfromyou.com within 30 days of the expected delivery date. Include your order number and a photo if the card was damaged. We’ll either re-send the card at no charge or refund you in full, your choice.
Wrong address you provided
We mail to the address you give us. If a card is undeliverable because the address was incorrect or incomplete, we can’t refund the postage and handwriting cost, but we’ll happily re-send to a corrected address at our cost — just email us.
Bulk orders
Bulk orders (6+ cards) can be cancelled in part before any card in the batch is sent to production. Once the batch begins handwriting, individual cards in the batch cannot be cancelled but the same damaged-or-undelivered guarantee above applies.
Digital greetings
Digital greetings (email and text deliveries) are non-refundable once delivered, because the recipient has already received them. If a digital greeting fails to deliver, contact us and we’ll refund or re-send.
How long refunds take
Approved refunds post back to your original payment method, typically within 5 business days, depending on your bank or card issuer. We’ll email you when the refund is processed.
Questions
Email Jenn@cardsfromyou.com or call (801) 791-9295 (8 AM – 5 PM EST, 7 days a week).
Last reviewed: April 2026.